Privacy & Data Protection

Privacy Policy

Your privacy and data security are fundamental to our business. This policy explains how we collect, use, and protect your information.

Last Updated: January 1, 2024

Effective Date: January 1, 2024

Information We Collect

Personal Information

When you interact with our services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, job title, and company details
  • Account Information: Username, password, and account preferences
  • Business Information: Company size, industry, project requirements, and business challenges
  • Communication Records: Messages, support tickets, and consultation notes
  • Payment Information: Billing address and payment method details (processed securely by third-party providers)

Technical Information

We automatically collect certain technical information when you use our website:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent, click patterns, and navigation paths
  • Performance Data: Load times, errors, and system performance metrics
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Session data, preferences, and website analytics

Business Intelligence Data

To provide better AI solutions, we may collect:

  • Assessment Results: AI readiness scores and evaluation outcomes
  • Project Data: Implementation progress, success metrics, and performance indicators
  • Industry Insights: Aggregated and anonymized industry trends and benchmarks
  • Feedback: Survey responses, testimonials, and service evaluations

Information from Third Parties

We may receive information from:

  • Business Partners: Referral information and joint project details
  • Public Sources: Professional profiles, company information, and industry reports
  • Analytics Providers: Website usage statistics and marketing campaign performance
  • Service Providers: CRM systems, email platforms, and customer support tools

How We Collect This Information

Direct Interaction

Forms, consultations, and communications

Automated Collection

Cookies, analytics, and tracking technologies

Third-Party Sources

Partners, public records, and integrations

How We Use Information

Service Delivery & Support

We use your information to provide and improve our AI transformation services:

  • Conduct AI readiness assessments and provide customized recommendations
  • Develop and implement AI solutions tailored to your business needs
  • Provide technical support, training, and consultation services
  • Monitor project progress and deliver performance reports
  • Maintain and improve our service quality and effectiveness

Communication & Marketing

With your consent, we may use your information for:

  • Sending service updates, newsletters, and industry insights
  • Providing information about new services and capabilities
  • Inviting you to webinars, events, and educational content
  • Responding to your inquiries and support requests
  • Conducting customer satisfaction surveys and feedback collection

Business Operations

We use information for legitimate business purposes:

  • Processing payments and managing billing relationships
  • Maintaining accurate customer records and project documentation
  • Analyzing usage patterns to improve our services and website
  • Conducting internal research and business intelligence
  • Managing vendor relationships and partnership activities

Legal & Compliance

We may process information when required by law or to:

  • Comply with legal obligations and regulatory requirements
  • Protect our rights, property, and the safety of our users
  • Prevent fraud, abuse, and unauthorized access
  • Respond to legal requests from law enforcement or courts
  • Enforce our terms of service and other agreements

Legal Basis for Processing

Contract Performance

Processing necessary to deliver services you've requested or contracted for

Legitimate Interest

Business operations, security, and service improvement activities

Consent

Marketing communications and optional services you've agreed to

Legal Obligation

Compliance with applicable laws and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Trusted Service Providers

We may share information with carefully selected service providers who help us deliver our services:

  • Cloud Infrastructure: AWS, Azure, and Google Cloud for secure hosting and processing
  • Analytics Providers: Google Analytics, HubSpot for website and marketing analytics
  • Communication Tools: Email platforms, CRM systems, and customer support software
  • Payment Processors: Stripe, PayPal for secure transaction processing
  • Professional Services: Legal, accounting, and consulting firms as needed

All service providers are bound by strict data protection agreements and can only use information for specified purposes.

Business Partners

With your explicit consent, we may share information with:

  • Technology Partners: For joint solution development and implementation
  • Referral Partners: When you've been referred or when making referrals
  • Integration Partners: For seamless service delivery and platform connections
  • Industry Collaborators: For research, benchmarking, and best practice sharing

Legal Requirements

We may disclose information when required by law or to:

  • Respond to legal process, court orders, or government requests
  • Investigate potential violations of our terms of service
  • Protect the rights, property, and safety of Augmentry, our clients, and others
  • Prevent or investigate security breaches, fraud, or illegal activities
  • Comply with applicable laws and regulatory requirements

Business Transfers

In the event of a business transaction, your information may be transferred as part of:

  • Merger, acquisition, or sale of all or part of our business
  • Bankruptcy, reorganization, or similar corporate events
  • Asset transfers or business restructuring activities

We will notify you of any such transfer and any changes to this privacy policy.

Data Security

We implement enterprise-grade security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Technical Safeguards

Encryption & Protection

  • • TLS 1.3 encryption for data in transit
  • • AES-256 encryption for data at rest
  • • End-to-end encryption for sensitive communications
  • • Regular security vulnerability assessments

Access Controls

  • • Multi-factor authentication (MFA)
  • • Role-based access permissions
  • • Regular access reviews and audits
  • • Automated access monitoring and logging

Infrastructure Security

Our infrastructure is built on enterprise-grade cloud platforms with:

AWS Security

SOC 2 Type II certified infrastructure

Azure Security

ISO 27001 compliant services

Google Cloud

Advanced threat protection

Operational Security

Our security practices include:

  • Employee Training: Regular security awareness and data protection training
  • Background Checks: Comprehensive screening for all personnel with data access
  • Incident Response: 24/7 monitoring and rapid response procedures
  • Regular Audits: Third-party security assessments and penetration testing
  • Data Minimization: Collection and retention of only necessary information

Compliance & Certifications

We maintain compliance with industry standards and regulations:

SOC 2 Type II

ISO 27001

GDPR

HIPAA Ready

Data Breach Response

In the unlikely event of a data breach, we will:

Notify affected parties within 72 hours
Implement immediate containment measures
Provide detailed incident reports

Your Rights

You have significant control over your personal information and how we use it.

Access & Data Portability

You have the right to:

  • Access Your Data: Request a copy of all personal information we hold about you
  • Data Portability: Receive your data in a structured, commonly used format
  • Understand Processing: Learn how and why we process your information
  • Review Decisions: Understand automated decision-making processes affecting you

We will respond to access requests within 30 days and provide information free of charge.

Correction & Updates

You can request that we:

  • Correct Inaccuracies: Update or fix incorrect personal information
  • Complete Records: Add missing information to your profile
  • Update Preferences: Modify communication and service preferences
  • Account Changes: Update contact information and account details

Deletion & Erasure ("Right to be Forgotten")

You can request deletion of your personal information when:

  • The information is no longer necessary for the original purpose
  • You withdraw consent and there's no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • Your information has been unlawfully processed

Note: We may need to retain certain information for legal, regulatory, or legitimate business purposes.

Restriction & Objection

You have the right to:

  • Restrict Processing: Limit how we use your data in certain circumstances
  • Object to Processing: Stop processing based on legitimate interests
  • Opt-out of Marketing: Unsubscribe from promotional communications
  • Withdraw Consent: Revoke permission for specific processing activities

How to Exercise Your Rights

Account Settings

Manage preferences in your account

Call Us

+1 (555) PRIVACY

We will verify your identity and respond to all requests within 30 days.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

  • Remember your preferences and settings
  • Analyze how you interact with our website
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing campaigns
  • Ensure website security and prevent fraud

Types of Cookies We Use

Essential/Functional Cookies Always Active

These cookies are necessary for the website to function properly and cannot be disabled:

  • Authentication and security cookies
  • Load balancing and session management
  • Form submission and error handling
  • Accessibility features and preferences

Analytics Cookies Optional

Help us understand how visitors interact with our website:

  • Google Analytics: Page views, user behavior, and site performance
  • Hotjar: Heatmaps and user session recordings
  • Mixpanel: Event tracking and conversion analysis
  • Custom Analytics: Internal performance monitoring

Marketing & Advertising Cookies Optional

Used to deliver relevant advertisements and measure campaign effectiveness:

  • Google Ads: Conversion tracking and remarketing
  • LinkedIn Insight: B2B campaign measurement
  • Facebook Pixel: Social media advertising optimization
  • HubSpot: Lead tracking and nurturing

Preference Cookies Optional

Remember your choices and preferences:

  • Language and region settings
  • Display preferences and themes
  • Communication preferences
  • Customized content recommendations

Third-Party Services

Our website integrates with third-party services that may set their own cookies:

Google Services

Analytics, Ads, reCAPTCHA

HubSpot

CRM, Marketing automation

LinkedIn

Insights, Lead generation

Managing Your Cookie Preferences

Cookie Settings

You can manage your cookie preferences through our cookie banner or by contacting us directly.

Browser Settings

Most browsers allow you to control cookies through their settings. Note that disabling cookies may affect website functionality.

Changes to This Policy

How We Handle Updates

We may update this privacy policy from time to time to reflect:

  • Changes in our business practices or services
  • Updates to applicable laws and regulations
  • New technologies and data processing methods
  • Feedback from users and privacy reviews
  • Industry best practices and security improvements

We review and update this policy at least annually or whenever significant changes occur.

How We Notify You

Minor Changes

  • • Updated "Last Modified" date
  • • Website banner notification
  • • Next account login notification
  • • Changes take effect immediately

Material Changes

  • • Email notification to all users
  • • 30-day advance notice period
  • • Detailed change summary
  • • Option to opt-out if applicable

Version History

Version 3.0 Current
January 1, 2024
• Enhanced data rights section
• Updated cookie management options
• Added AI-specific data processing details
Version 2.1
July 15, 2023
• Updated third-party integrations
• Enhanced security measures section
Version 2.0
January 1, 2023
• GDPR compliance updates
• Comprehensive cookie policy

Continued Use Constitutes Acceptance

By continuing to use our services after we post changes to this privacy policy, you acknowledge that you have read, understood, and agree to be bound by the updated terms. If you do not agree with any changes, please discontinue use of our services and contact us to discuss your concerns.

Contact Us

Questions about this privacy policy? We're here to help protect your privacy and data rights.

Privacy Officer

For privacy-specific questions and data requests

[email protected]

General Support

Questions about our services or account issues

[email protected]

Legal Team

Legal notices and compliance matters

[email protected]

Mailing Address

Augmentry, Inc.

Attn: Privacy Officer

123 Innovation Drive, Suite 400

Tech City, TC 12345

United States

Phone & Hours

Privacy Line: +1 (555) PRIVACY

General: +1 (555) AI-EXPERT

Hours: Mon-Fri, 9 AM - 6 PM ET

Emergency: 24/7 for security issues

Response Times

General Inquiries

24-48 hours

Data Requests

30 days

Security Issues

2-4 hours

Legal Matters

5-7 business days

Data Protection Authority

If you believe your privacy rights have been violated and we haven't resolved your concerns, you have the right to file a complaint with your local data protection authority.

Your privacy is our priority. We're committed to transparency and protecting your rights.

Enterprise Security
SOC 2 Certified
GDPR Compliant